*This application is an integral part of the User Agreement and is interpreted exclusively in the context of this agreement, which is a Public Agreement between the Customer of flower delivery services and the Seller who sells flower products by address delivery.
RETURN OF GOODS, MONEY. COMPENSATION
1. In accordance with the Law of Ukraine "On the Protection of Consumer Rights", the Civil Code of Ukraine and Resolution of the CMU of March 19, 1994 No. 172 "On the Implementation of Certain Provisions of the Law of Ukraine "On the Protection of Consumer Rights", flowers and other gifts (children's soft toys, etc.) of appropriate quality are not subject to exchange or return.
2. Refunds or replacement of goods can be made only if the Customer, within 24 hours from the moment of receiving the goods, complains to the Seller that the goods were damaged before delivery, providing relevant confirming photos. Please note that the quality of the contents of the order (number of components, quality, terms of manufacture and storage) is recorded with the help of photography in the seller's store before shipment, and by the courier before / at the time of delivery.
3. Complaints with an incorrect order number, anonymous complaints, those that contain obscene language and those that came later than a day after receiving the order are not considered.
4. In case of over-fulfilment of the order (product replacement), the Recipient must return the damaged product in the same form in which it was delivered.
5. The seller can refuse to exchange or return funds, in the event that the Recipient has personal reasons for returning the goods (allergy, taste qualities, etc.) that the customer did not warn about.
5.1. The seller can refuse to exchange or refund the money if the person indicated as the Recipient cannot return the contents of the order in the form in which it was delivered.
6. If the recipient refused to accept the gifts upon delivery by courier, the order is considered fulfilled. Within 24 hours, you can pick up the order in the seller's stores or order a repeat delivery for a separate payment for the courier's second departure.
7. In case of refusal of the gift by the recipient during the previous call, the Customer can receive the paid funds for this order, if it has not yet been created by the florists.
8. In all cases, the Seller considers the complaint within 3 working days from the day of its receipt and informs the complainant about the results of the review in electronic form.
9. If the order is not fulfilled due to the fault of the seller, the Customer has the right to demand compensation, the amount of which cannot exceed the amount of the order.