* This appendix is an integral part of the User Agreement and is interpreted exclusively within the context of this agreement, which is a Public Contract between the Customer of flower delivery services and the Seller who sells flower products through home delivery.
ORDER DELIVERY TERMS
1. When placing an order on the website, the Customer agrees with the Seller on the method, time, and address of delivery. If the order is to be delivered to a third party (the Recipient), the Customer must provide the Seller with the recipient's contact information.
2. The order is delivered according to the information provided by the Customer (delivery address, date, and time). If the Customer has specified the Recipient, the delivery is made according to the address and time provided by the Recipient.
3. The order is delivered after prior coordination with the Customer or the Recipient by phone or any available means.
4. Delivery without prior coordination with the Recipient is made according to the data specified in the Customer's order (address, time, recipient's name, etc.).
4.1. If the Recipient is not at the specified address, the order, if possible, is handed over to third parties (relatives, colleagues, neighbors, concierge, etc.).
4.2. If no one is available to accept the order (no one opens the door, neighbors refuse to accept it, or the recipient does not live or work at the specified address), the order is considered fulfilled, and the Customer can pick it up within 24 hours at the seller's store (during working hours), providing the order number or request a re-delivery for an additional courier fee.
5. Delivery within the city of Cherkasy is included in the product price.
5.1. The delivery cost outside the city of Cherkasy is agreed upon through the communication methods provided on the website.
6. The Customer can make changes to the order before the courier's departure. If the order has already been dispatched but not delivered, the Customer can change it provided they pay for the additional courier trip and the cost difference of the product.
7. The service of photographing the Recipient upon delivery is not guaranteed and is performed if technically possible at the time of delivery and with the Recipient's consent.
ORDER FULFILLMENT TIME
1. The order fulfillment time depends on the Recipient's location, the order complexity (quantity of goods, their availability at the seller's warehouse), and unforeseen events beyond the Seller's control (accidents, weather conditions, traffic jams, etc.). The Seller reserves the right to a +/- 30 minutes delivery time deviation due to limitations caused by the military situation.
- Within the city of Cherkasy, the average delivery time is 1 to 2 hours, subject to agreement with the Recipient.
- Within settlements near Cherkasy, the average delivery time is 2 hours, depending on the distance of the settlement.
2. Next-morning delivery is possible if the order is placed and paid for by 6:00 PM the previous day. Orders for the same day can be accepted until 6:00 PM on Monday to Saturday, and until 5:00 PM on Sunday.
DELIVERY LOCATIONS AND ZONES
1. City of Cherkasy. Delivery is included in the product price and is not charged separately.
2. Nearby settlements such as Chervona Sloboda, Ruska Polyana, Heronymivka, Khutory - the delivery cost is determined by the manager at the time of order.
3. Medium distance: Smila, Lesky, Stepanky, Bilozir'ya, Moshny, Budyshche, Svydivok, Lozivok, Blahodatne, Zolotonosha, Chornobai. The delivery time and cost are agreed upon with the manager.
4. All settlements not included in the list but belonging to the Cherkasy region are available for delivery upon agreement with the manager about the technical possibility of sending a courier. The delivery time and cost are determined separately at the time of order.
ORDER FULFILLMENT ON HOLIDAYS
1. Orders on holidays (New Year, February 14th, March 8th (1 day before and 1 day after), Mother's Day, etc.) are fulfilled throughout the day. The exact delivery time is not guaranteed, but the manager may consider the Customer's preferences for morning, afternoon, or evening delivery. The final delivery time depends on the workload of couriers on the holiday.
2. The delivery confirmation time on holidays is 2 working days due to high demand, meaning the Customer may not immediately receive a notification about the order fulfillment.
3. Photo report on holidays (1 day before and 1 day after) is not guaranteed.
4. Upon receiving the order, the Recipient is required to sign the order form, which remains with the courier.