According to the Law of Ukraine "On Protection of Consumer Rights", the Civil Code of Ukraine and the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 "On the implementation of certain provisions of the Law of Ukraine" On Protection of Consumer Rights ", flowers and other gifts (children's soft toys, etc.) are not exchange or refund.

The return of goods can only be done if the Customer, within 24 hours from the moment of receipt of the goods, complained to the Seller at that the goods were spoiled before delivery, providing the relevant supporting photo. Please note that the quality of the contents of the order (number of components, quality, production and storage periods) is recorded using a photo in the seller’s store before sending, and by courier before / at the time of delivery.

Complaints with an incorrect order number containing obscene expressions and those that came later than a day after receiving the order are not considered.

In case of overfulfillment of the order (replacement of goods), the seller needs to return the damaged goods in the same form in which it was delivered. In the case where the defective product has signs of deliberate damage, the seller has the right to refuse replacement/delivery.

The seller may refuse to replace or refund if the recipient has personal reasons for the goods (allergy, taste, etc.).

If the recipient refused to accept gifts upon delivery, the payment for the order is not refunded to the Customer, and the order is considered completed. Within 24 hours, you can pick up the order in the seller’s stores or order re-delivery for an additional payment for re-leaving the courier.

In case of rejection of the gift by the recipient upon a preliminary call, the Customer may receive paid funds for this order, depending on the complexity of the order(wholly or partly at Seller's discretion).

In other cases, the Seller considers complaints within 10 business days from the day of its receipt and informs the complainant electronically of the results of the review.

If the order is not executed due to the seller’s fault, the Customer has the right to demand compensation, the amount of which cannot exceed the order amount.